Energy Price Guarantee
From 1 July 2023, households without a pre-payment meter no longer receive an Energy Price Guarantee discount on their gas and electricity bills.
This is because the Ofgem price cap is lower than the Energy Price Guarantee level, meaning households will pay rates capped by the price cap. The Energy Price Guarantee will remain in place as a safety net until the end of March 2024.
From 1 October 2023 onwards there is a change in how the discount is delivered for households with a pre-payment meter. Instead of being delivered via a discount to unit rates, it is delivered via a discount to the standing charges. This ensures low usage customers are fully supported by the Energy Price Guarantee.
Warm Home Discount Scheme
Some households with a low income and high energy costs will receive £150 off electricity bills for winter 2023 to 2024 under the Warm Home Discount Scheme. This is a one-off discount applied to your electricity bill between early October 2023 and 31 March 2024. You’ll usually get the discount automatically if you’re eligible. If you might be eligible, you’ll get a letter by early January 2024. www.gov.uk/the-warm-home-discount-scheme
British Gas Energy Trust is an independent charity funded by British Gas to help British Gas customers and customers of other suppliers (which don’t have their own scheme) with arrears up to £1,500.
Citizens Advice offers free, confidential and impartial advice on a range of topics, including energy. They can help with things like: how to switch supplier; what to do if you’re struggling to pay your bills or are in debt; saving money on your energy bills; advice on other areas including benefits problems, debt and money. Tel: 0808 223 1133
Textphone: 118001 / 0808 223 1133 (Monday to Friday 9am to 5pm).
Green Doctor – this service is part of GroundWork and runs across the North East and Yorkshire. Eligibility applies for free home visits to access advice on issues with energy suppliers including billing, debt, meter connection and access to emergency top ups for those on a pre-paid meter whilst isolated, emergency broken heating/ hot water/ gas appliances and much more. T. 0113 238 0601
LEAP Local Energy Advice Partnership. This is a free service that is helping people keep warm and reduce their energy bills without costing them any money. T. 0800 060 7567
Money Helper brings together the support and services of three government-backed financial guidance providers: the Money Advice Service, the Pensions Advisory and Pension Wise. It can offer support and advice over the phone and online. There are useful tools available on the website such as a benefits calculator, a Money Midlife MOT, a Budget Planner. T. 0800 138 7777
NEA National Energy Action, a charity working to end fuel poverty. If you or someone you know can’t afford to heat their home they offer a range of advice and support both directly to people in need, and via frontline workers and other intermediaries. T. 0800 304 7159
Scope Disability Energy Support offers free energy and water advice to disabled people, helping them to manage their energy and water needs. The service is open to: any disabled person or households where 1 or more disabled people live, and those households are in England or Wales. There is a high demand for telephone appointments. New appointments are being released each week. Scope has language interpreters and British Sign Language interpreters too. T.0808 801 0828