Serving the people of Bradford, Harrogate, Selby and Craven Districts

The Carer Navigator service supports friends and families who have a loved one admitted to Airedale General Hospital and Bradford Royal Infirmary. We have a team of staff, called Carer Navigators, who are dedicated to supporting people who are looking after a relative or friend in hospital.

You may not think of yourself as a carer, but you probably are. A carer is someone who provides unpaid help and support to a family member or friend who could not manage otherwise.

What Carer Navigators can offer:

We offer a range of information and support for carers. These include:

  • Help you be recognised as a carer and support you where you have concerns.
  • Support in meetings around discharge from hospital (we can attend meetings with you, if you feel you need us to be there).
  • Support with organising social and personal care.
  • Help with emergency planning.
  • Tell you about carer benefits and assessment entitlements.
  • Support with form filling and which services can help.
  • Support you the carer in group sessions.
  • Be someone the carer can talk to.
  • Connect you to other services, including Carers’ Resource services such as the Carer Card and Advice Line.
  • Let you know where you can get help after returning home.
  • A community-based worker can support you once the person you care for has been discharged from hospital.

Support for NHS staff and patients:

If you are a professional working in hospital and asking yourself the following questions:

  • Is the person ready for discharge?
  • Do you have any concerns about their return home or how they or their carer will manage after leaving the hospital?
  • Could residential care be an option?

Then a Carer Navigator could be just the support you and your patients need.

How to contact us:

If the person you care for is in hospital or has a hospital stay planned, don’t worry alone, pick up the phone and give us a call.

Bradford Royal Infirmary
Carer Navigator Service: 07394 569713 or 07394 569712

Airedale General Hospital
Carer Navigator Service: 07394 569715 or 07394 569714

Community Carer Navigator (BRI and Airedale General Hospital): 07801 577128

Or you can email us at:

If you are a professional working in hospital and would like to know more, please get in touch.

Professionals who would like to refer to our Bradford Home from Hospital services, Supported Discharge or Carer Navigator teams, can submit a referral form using the button below.

Support during the pandemic:

The service has continued to provide support throughout the Covid-19 pandemic.

We have attended discharge meetings virtually to ensure carers’ needs are heard.

There have been concerns about the lack of ward visits, so we liaised between ward staff and families to address these issues. There are options such as virtual visiting. In exceptional circumstances a visit may be allowed.

We continue to provide advice, information and a listening ear over the phone, so please get in touch.

Nafees Nazir, Carer Navigator

The pandemic has been a difficult time for everybody. It has been especially challenging for those caring for a loved one. We have being talking to carers on the phone about their wellbeing and completing Emergency Plans for them.

It is important you get help if you are feeling low. Please know that you are not alone! You don’t have to wait for a professional to refer you: we are just at the other end of the phone.

Asma Waraich, Carer Navigator