This is an exciting opportunity to join our team in Bradford as a Triage and Duty Worker

Location:         Bradford (office-based)
Hours:              37 hours per week
Salary:              £27,000- £28,250 (full time equivalent)
Contract:         Permanent

About the Role

We are seeking a calm, organised, and compassionate Triage and Duty Worker to be the first point of contact for adult unpaid carers accessing our service in Bradford.

This is a fast-paced, office-based role where you will receive incoming calls, often from carers in need, as well as support the coordination and prioritisation of referrals into the service. You will play a vital role in ensuring carers receive the right support at the right time, including identifying those who need urgent intervention and those who can be supported through early, lower-level interventions.

Key Responsibilities

Duty & First Point of Contact:

• Manage incoming calls from the reception team that need further guidance or support, including those in crisis or urgent need
• Provide immediate information, advice, and emotional support
• Respond in a calm, empathetic, and professional manner

Triage & Prioritisation:

• Review incoming referrals and assess level of need and risk
• Identify and prioritise urgent or high-risk cases
• Make informed decisions about appropriate next steps and allocation

Managing Referrals & Waiting Lists:

• Support the coordination of referrals into the service
• Maintain oversight of waiting lists and ensure timely communication with carers
• Keep carers informed and supported while they are waiting for services

Early Intervention Support:

• Provide direct support to carers whose needs can be met through short-term or low-level intervention
• Offer information, signposting, and practical guidance
• Resolve issues at the earliest opportunity where appropriate

Safeguarding & Risk Management:

• Identify safeguarding concerns and respond in line with policies and procedures
• Accurately record concerns and escalate where necessary
• Work closely with colleagues and external agencies when managing risk

Recording & Administration:

• Maintain accurate, timely, and confidential records
• Use case management systems effectively
• Contribute to monitoring and reporting requirements

Contact Julie Peacock if you wish to discuss the role on 01274 449660

Closing date for applications: Sunday 26th July 2026

Download job files

• Triage & Duty Worker - Job Descriptio