Privacy Statement

Last changed: Thursday 28 November, 2019

Carers’ Resource is committed to protecting privacy and does not capture and store any personal information about individuals unless they meet one or more of the following conditions:

  • They contact us via our website
  • They choose to register with Carers’ Resource to receive a service
  • They choose to receive mailings (by post or email) from Carers’ Resource
  • They make a donation to Carers’ Resource
  • They are a member of staff or volunteer with Carers’ Resource

What personal information do we collect?

The type of personal information we collect may vary depending on the services or support an individual receives.

Why do we collect information and personal data?

We collect and store information about carers, clients and their situation so that we can:

  • Provide appropriate services and maintain an accurate record of the services we have provided
  • Gather statistical information for Carers’ Resource and our funders
  • Receive feedback to help improve our services, and to share with our funders
  • Keep a record of donations made, including for Gift Aid purposes
  • Keep people in touch with the work of Carers’ Resource through our newsletter Choices, and regular updates

We would like to send information about the work of Carers’ Resource, and occasionally other relevant information that may be of interest.

If you agree to receiving information in this way, please let us know.

If you no longer wish to receive this information at any time, please let us know by calling one of our offices or emailing

Who might we share this with?

We may share anonymised information and statistical data about those we provide a service to with our funders.

We may share your information with a partner organisation, if it is appropriate to the service you are receiving.

We do not sell or share personal information with third parties for marketing purposes.

What information do we collect about people who use our website?


The Carers’ Resource website uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. When you visit this site a pop-up will ask whether you want to accept cookies. The pop-up has a link to this page.

For a comprehensive overview of the different types of cookies that can be set see

Blocking cookies

When you first visit this site, or if you haven’t been on the site for some time, you are presented with a banner asking whether you wish to accept third-party and tracking cookies.

If you decline to accept these cookies then the cookies marked with an * in the list of cookies below will be blocked.

Declining third party and tracking cookies means that your interaction with the site will not be tracked by Google Analytics and the AddToAny share buttons won’t appear.

If you wish to change your choices at any time click this button:

Change cookie preference

If you have previously allowed third-party cookies but then disallow them they may still be present in your browser. If you wish to clear them you must do that through your browser’s settings. This article has some instructions for clearing cookies.

All the other cookies are necessary to the site functioning properly and can’t be blocked with this method. If you really wish to block ALL cookies you can do so via your browser settings. See for more details on how to do this in various browsers.

If you have privacy concerns about cookies that might be tracking you across the web you might want to consider the following resources:

Cookies used on

The following cookies are set on the site. Many are session cookies that are deleted when you close the site or your browser. Cookies marked with an asterisk (*) will not be used if you decline

WordPress cookies

This site uses the WordPress content management system. All the cookies set by WordPress are required for the site to function properly.

  • wordpress_test_cookie – checks to see if cookies are enabled in your browser

For users logged in to the site WordPress sets the following cookies:

  • wordpress_logged_in_… – set when you log in to the site (session cookie)
  • wordpress_sec_… – these cookies record that you have successfully authenticated (session cookie)
  • wordpress-settings-… and wordpress-settings-time-… – only set for users with access to the admin area of the site this cookie customises the admin interface of the site based on which user is logged in (max 1 year duration)

Plugin cookies

We use ‘plugins’ to extend the functionality of the website. Some of these set cookies.

  • cookie_notice_accepted – set by the Cookie Notice plugin to record whether you have accepted cookies on the site (max duration 1 year)
  • wfwaf-authcookie-… – this cookie is used by the Wordfence security plugin to perform a capability check of the current user before WordPress has been loaded and is set only for logged in users (max 1 year duration)
  • wf_loginalerted_… – this cookie is used to notify the Wordfence security plugin admin when an administrator logs in from a new device or location and is only set for site admins (session cookie)
  • *uvc – set by the AddToAny plugin to allow easy sharing of posts from this website to various social media sites, such as facebook and Twitter, AddToAny state that they do not track any personally identifiable information
  • *_cfduid – a Cloudflare security cookie used by AddToAny to deliver the social media sharing service

Analytics cookies

We use Google Analytics to analyse how the website is being used. We do this both for our own purposes so we can improve the site and know if users are getting the information they need, and because those who fund us ask us to provide information about how the website is being used.

Google Analytics gives each visitor to the website a unique code so it can track their interactions. Although Google Analytics can be set to capture your IP address as part of this process we do not do so as this can make you identifiable when combined with other data. We only capture the first part of the IP address which cannot be used to identify you.

  • *_gat_UA-10279864-1 – tracking cookie for Google Analytics
  • *_ga – tracking cookie for Google Analytics
  • *_gid – tracking cookie for Google Analytics

How long do we hold your personal information?

Carers’ Resource takes appropriate measures to ensure that personal information is kept secure, and is only kept for as long as necessary and for the purposes for which it was provided.

If the information we hold about you changes, for example if there is change in address, telephone number or email address, please let us know by calling one of our offices or emailing

How can I access the personal information you hold about me?

You have the right to request information we hold about you.  If you would like a copy of some or all of the information we hold about you, please contact us by emailing or write to us at the following address:

Carers’ Resource, 11 North Park Road, Harrogate, HG1 5PD

In most cases we will not charge a fee for this service.

If you are not happy with our response, or believe we are not processing your personal data in accordance with the law, you can complain to the Information Commissioner’s Office (

This was last updated in March 2018