Privacy Statement

Last changed: Monday 1 March, 2021

Privacy Statement

Carers’ Resource is committed to protecting privacy and does not capture and store any personal information about individuals unless they meet one or more of the following conditions:

  • They contact us via our website
  • They choose to register with Carers’ Resource to receive a service
  • They choose to receive mailings (by post or email) from Carers’ Resource
  • They make a donation to Carers’ Resource
  • They are a member of staff or volunteer with Carers’ Resource

What personal information do we collect?

The type of personal information we collect may vary depending on the services or support an individual receives.

Why do we collect information and personal data?

We collect and store information about carers, clients and their situation so that we can:

  • Provide appropriate services and maintain an accurate record of the services we have provided
  • Gather statistical information for Carers’ Resource and our funders
  • Receive feedback to help improve our services, and to share with our funders
  • Keep a record of donations made, including for Gift Aid purposes
  • Keep people in touch with the work of Carers’ Resource through our newsletter Choices, and regular updates

Who might we share this with?

We may share anonymised information and statistical data about those we provide a service to with our funders.

We may share your information with a partner organisation, if it is appropriate to the service you are receiving.

We do not sell or share personal information with third parties for marketing purposes.

How is my personal information kept?

Carers’ Resource takes appropriate measures to ensure that personal information is kept secure; whether in paper copy files locked securely at our premises or on our cloud based digital database. Information is only accessible on a need to know basis.

How long do we hold your personal information?

Carers’ Resource takes appropriate measures to ensure that personal information is only kept for as long as necessary and for the purposes for which it was provided, Full details regarding record retention timescales are contained in our Business Records Retention policy, a copy of which can be provided on request.

If the information we hold about you changes, for example if there is a change in your address, telephone number or email address, please let us know by calling one of our offices or emailing info@carersresource.org

How can I access the personal information you hold about me?

You have the right to request information we hold about you.  If you would like a copy of some or all of the information we hold about you, please contact us by emailing info@carersresource.org or write to us at the following address:

Carers’ Resource, 11 North Park Road, Harrogate, HG1 5PD

In most cases we will not charge a fee for this service.

If you are not happy with our response, or believe we are not processing your personal data in accordance with the law, you can complain to the Information Commissioner’s Office (www.ico.org.uk).

What information is collected by using our website?

Carers’ Resource website uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics.

When you first visit this site, or if you haven’t been on the site for some time, you are presented with a banner asking whether you wish to accept third-party and tracking cookies.

For a full explanation and list of all the cookies this site sets and to change whether you block or allow the third-party cookies, see our Cookie Policy.

Keeping in touch

We would like to send you information about the work of Carers’ Resource, and occasionally other relevant information that may be of interest.

If you agree to receiving information in this way, please let us know.

If you no longer wish to receive this information at any time, please let us know by calling one of our offices or emailing info@carersresource.org.

This was last updated in February 2021