Carers urged to get in touch

Last changed: Monday 6 April, 2020

We are urging unpaid carers to get in touch as normal for advice and support during the coronavirus crisis.

Our staff are working from home giving carers information, advice and a listening ear. Our offices are closed to the public, staff are working from home to deal with phone calls and electronic queries, and we are linked in with the official district coronavirus response led by the council.

We aim to continue providing a service no matter what the situation. We offer support with form filling, we give a listening ear to carers even if it’s just to let off steam, and we have a useful form that can help unpaid carers to plan for the possibility of someone in the household contracting the virus.

Chief executive Chris Whiley

We have advice for working carers, and we’re signposting people to where they can get help with shopping and other normal practical things that are now proving to be more difficult.

Carers registered with us are able to ask for a letter to show they are a carer when wanting to access shopping times for vulnerable people or if challenged for whatever reason. Carers who are not already known to us can call their nearest office or self-refer using the form on our website.

Any messages left will be responded to as soon as possible, and we want people to contact us no matter how many hours they care or whether the person they care for lives with them or not. We are very mindful of the fact some carers have loved ones in care homes or isolated in their own homes, and that is a real worry for them.

Some of the charity’s staff will still be able to visit people in their own homes but this will be in exceptional circumstances and at the householders’ request.