Care@ a lifeline for clients

Last changed: Wednesday 8 April, 2020
Sam Dawson

Carers’ Resource’s not-for-profit paid-for regulated care service Care@ is supporting people in their own homes with personal care, shopping and medication during the coronavirus crisis.

Care support workers have continued to deliver all critical calls, personal care, medication, and hygiene cleans and have delivered shopping for self-isolating customers and carers.

They are also giving telephone support calls to talk through tasks with customers who are a little more independent but need that support.

It has been and continues to be a challenge, and we have all hands to the deck. We have all been out supporting clients and giving them reassurance while following Government and NHS guidance. Staff are understandably anxious but we are trying to keep the team morale up.

Care@ head of care Sam Dawson

We are taking extra precautions and urge families to follow the guidance and not visit where possible. We recognise how tough this is, so we video call families while our staff are there so they can not only talk to loved ones but also see them.

Where we have a customer with additional needs who lives in supported living, we are offering to take them out for a walk from their home in their local area to get them out in the fresh air, and hopefully reduce triggers to challenging behaviour from being cooped up.