Our Information Team offers a comprehensive information and signposting service covering everything from specific illnesses and disabilities; short breaks and holidays; transport to long-term care.  Enquiries from carers, families, professionals and the general public are welcomed and dealt with promptly and in confidence.

Specialist staff in the Carer Advocate Team assist in all aspects of a carer’s role, offering individually tailored support and advice, the chance to talk and guidance through the maze of local voluntary and statutory sector services available.

Emergency Plan work closely with carers to devise individual strategies to plan for the cared for in times of emergency.

There’s social support from our Wellbeing and Breaks Team who arrange activities, carer support groups, lunches and outings. Telephone chats and sometimes home visits can offer extra support and companionship.

The Young Carers and Families Team offers specialist support for parents caring for children with special needs and to children or siblings who are young carers.  The GO (Going Out) scheme provides specialist sitters to enable parents to take a break from caring for a sick child.

Our Teams support carers to re-engage or to maintain their learning or employment opportunities. Carers have legal rights at work and juggling a job with a caring role can be very demanding.

A busy Volunteer Team underpins all of our services, adding valuable extra support for the organisation, carers and vulnerable people.

Our staff can provide bi-lingual support in Urdu and Punjabi and help with other languages is readily available, when needed.